The woodworking video podcast and blog of Al Navas

Wixey Digital: A hard act to follow

Disclaimer: I have NO affiliation with Wixey; I am just a happy customer.

When it comes to Customer Service, little things count. And Barry Wixey Development makes things right!

To make a long story short: My Wixey Digital Angle Gauge went crazy - I was unable to make my Wixey gauge read any angle reproducibly. As a result, I had to start making adjustments to my table saw blade using old techniques, such as bevel gauges, squares, etc. I hated doing this, since I became reliant on the Digital Angle Gauge for critical blade adjustments.

Fast-forward one week: I contacted Barry Wixey via e-mail. I told Barry I was having trouble with the gauge. He told me he would replace it, upon receipt of my old one. I sent my old one (around one year old by now), he received it, and two days later I had my new one.

No fuss at all - just a “Yeah we figured it out… it’s messed up.”

It was that simple!

Please note that Barry must be contacted via e-mail, as phone calls keep him away from making and testing these fine little instruments; his web site does not even have a contact phone number. Send him an e-mail if you have any problems with your gauge. He will make things well, if the unit is still within its warranty period - no fuss at all. THAT is what superb Customer Service is all about!

Thank you for a great product, Barry. But, above all, thanks for your superb Customer Service!


Photo from Wixie Digital web site

Relevant links:
Barry Wixey Development
Wixey Digital Angle Gauge
The Wixey “Contact Us” Page

2 Responses to “Wixey Digital: A hard act to follow”

  1. The Village Carpenter

    on March 16 2008

    Customer service keeps you coming back! If I don’t receive good customer service, they get one more try…then I find another company. Glad it worked out in your favor. :o)

  2. Al (Sandal Woods)

    on March 16 2008

    Thanks, VC.

    I had heard about how good Wixey’s Customer Service was - but to experience it first-hand is wonderful!

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About Me

My name is Al Navas, and I live in NW Missouri with my bride of many years. We are both woodworkers who love to be in the shop together, sharing wonderful times. She is a woodturner, and also carves and does pyrography. I do what many call flat work, which includes jewelry boxes to blanket chests; armoires to entertainment centers; church altars to prayer kneelers; custom cabinets to rustic furniture. In our “spare” time in the shop we make toys, bird houses, etc., for our granddaughters. In late 2007 we finished serving as officers for the St Joseph Woodworkers Guild.