Disclaimer: I have NO affiliation with Wixey; I am just a happy customer.
When it comes to Customer Service, little things count. And Barry Wixey Development makes things right!
To make a long story short: My Wixey Digital Angle Gauge went crazy - I was unable to make my Wixey gauge read any angle reproducibly. As a result, I had to start making adjustments to my table saw blade using old techniques, such as bevel gauges, squares, etc. I hated doing this, since I became reliant on the Digital Angle Gauge for critical blade adjustments.
Fast-forward one week: I contacted Barry Wixey via e-mail. I told Barry I was having trouble with the gauge. He told me he would replace it, upon receipt of my old one. I sent my old one (around one year old by now), he received it, and two days later I had my new one.
No fuss at all - just a “Yeah we figured it out… it’s messed up.”
It was that simple!
Please note that Barry must be contacted via e-mail, as phone calls keep him away from making and testing these fine little instruments; his web site does not even have a contact phone number. Send him an e-mail if you have any problems with your gauge. He will make things well, if the unit is still within its warranty period - no fuss at all. THAT is what superb Customer Service is all about!
Thank you for a great product, Barry. But, above all, thanks for your superb Customer Service!
Photo from Wixie Digital web site
Relevant links:
Barry Wixey Development
Wixey Digital Angle Gauge
The Wixey “Contact Us” Page
The Village Carpenter
on March 16 2008
Customer service keeps you coming back! If I don’t receive good customer service, they get one more try…then I find another company. Glad it worked out in your favor. :o)
Al (Sandal Woods)
on March 16 2008
Thanks, VC.
I had heard about how good Wixey’s Customer Service was - but to experience it first-hand is wonderful!